we know your time is valuable and realize The main reason for the aggravation. We’d like to reach out to you personally to discuss your concerns, but we can easily’t locate your account. Please Make contact with us at customersupport@ empire-today.com so we may perhaps discuss this additional.
The installer stayed until eventually 6:30pm and only acquired 4 stairs finished. That currently being explained, when 2 additional new installers arrived today after 9am I was advised again by Customer service for being there if they done the job to my pleasure. I needed to Get hold of my employer and question to start previously to make sure that I could depart previously.
(two) the numerous tries to suitable a totally unsatisfactory set up with the carpet in the living room and match home has resulted in an item complete that appears stretched and tattered just as if it had been presently many several years old as opposed to a July 5, 2017 put in.
In combination with Don’s electronic mail, here are a pair to add into the dissatisfaction with Empire Today plus the panic of getting your business go on to deceive us with you trying to correct the continual problem.
Sigh. I chalk that nearly my fault, Maybe I shouldn't have remaining it on the ground, and I can spend one hour or two prying it out, scraping it down, and changing it with an extra. Installation commences which is completed quite fast. I am requested to accomplish a stroll-by way of, and all would seem perfectly more than enough, but I'm no carpet specialist.
I would like my carpet preset this carpet appears to be like aged and wrinkled. I also have to receive precisely the same customer service that I acquired when “Empire today” income representative initially arrived to my property for getting my company.
LANTANA, TEXAS -- So back again in July 2015 we alter the floors of a house we acquired in advance of transferring in. We received engineer hardwood ground. That point the working experience was Okay. Crew did The work on time etcetera. They glue down the ground. We experienced some issues of locations sounding hollow plus they arrived created holes and injected far more glue. But edges around the wood started to peel off just a little. I called plus they arrived to repair it (about three situations) after that I just retained on using the markers they gave me so it would not show much. Perfectly soon after two several years it absolutely was unattainable to maintain performing that. Boards ended up cracking all within the house and edges peeling far more.
June seven, 2018 at 9:32 am I bought flooring from them 6 months back I had been explained to drinking water evidence and will likely not tear wouldn't get gashes in it. Effectively there moments now where by they've got fixed the floor has appear up yet again There exists tears and gashes all in the flooring day 3 of calling there joke of customer service and however cant get any person to return out and repair again oh all of the molding or trim is developing once more they cost me ten grand for flooring which the installers told me was trash and maybe cost 2500 pounds.
They've cheated the incorrect shopper and the rest of you must awaken and prevent purchasing their lies.
August 23, 2018 at five:35 pm Awful Lousy carpet occupation. It's been over a month and no one will at any time contact me back. Carpet is awful–furniture destroyed–remaining without having lights within the Bed room.–residing outside of packing containers because home furniture wasn't put back in position. No lights had been plugged in and I was left with no WIFI for 4 times which ment no phone or health care alert alarm no Tv set or World wide web.
I'd personally also suggest you replace or alter your customer service agents as they are unavailable and don't do their task as promised.
He expounded within the amazing warranty from the sample I selected (although Hardly ever providing me a guarantee in hand). I ought click here to have bailed then and there, my terrible.
We know delays can be discouraging, and we apologize for your inconvenience. We’re knowledgeable that Now we have focus on your issues, and have rescheduled your installation for 7/three. We’ll adhere to up along with you right until an answer is achieved.
Opened a service request and wasn’t named again so termed Empire today and was advised it was closed through the installer and had to open up a fresh just one. So continue to waiting around to listen to from someone (really want an put in manager to phone me). Assist!!! Contacting the finance to not spend right up until one hundred% pleased….